• Standard Shipping is available from €5.95 (Delivery 1 - 3 business days)
• Free Shipping on all orders* over €300

• Standard Shipping is available from €12.95 (Delivery 5 - 7 business days)
• Free Shipping on all orders* over €300

• Standard Shipping is available from €20 (Delivery 5 - 7 business days)
• Free Shipping on all orders* over €300

TRACKING NUMBERS

All worldwide orders are shipped with full door-to-door tracking. 

If you cannot locate your tracking number, please email hello@tupuhome.com with your order number. 

I HAVEN'T RECEIVED MY TUPU HOME ORDER

Please check the tracking number that you should have received via email.

We kindly ask that you remain patient, and only ask us to investigate if it has been more than 10 business days since you placed your order.

SHIPPING ADDRESS PROBLEMS

We only follow the shipping information based on what you have entered on the checkout page upon placing your order. We are not liable for lost, held, mis-delivery errors, due to incorrect shipping addresses. 

If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not for shipping. Alternatively, we can ship your order to your correct address. The shipping fees will be invoiced to the customer before re-shipping your order.

LOST PACKAGES

On rare occasions parcels do get lost in transit. While we are not responsible for any lost parcels, we want to ensure you receive the products that you ordered. If you believe your package has been lost, please review your tracking information and contact the postal carrier to request an investigation into the whereabouts of your order.

Shipping carriers typically request up to 21 days to find lost parcels after the last update on the tracking was made.

RETURNED PACKAGES

If your package gets returned to us due to being "uncollected" or "un called for" you may choose to be refunded for the product(s), not for shipping or alternatively, we can ship your order again. The shipping fees will be invoiced to the customer before re-shipping your order.

For information related to our return policy: https://www.tupuhome.com/pages/returns

SHIPMENTS MARKED AS DELIVERED 

If you have not received your order and the tracking suggests delivery, please review your tracking information and contact the postal carrier to request an investigation into the whereabouts of your order. 

It is the customers responsibility to contact the courier for further information about delivery, as often this may be held for you at the local post office, may have been left with a neighbour or left in a secure place for you.

While we are not responsible for any parcels marked as delivered, we want to ensure you receive the products that you ordered, we recommend filing a claim with the courier for a refund of your purchase and any shipping costs, most couriers will provide a refund of up to $100.

PRODUCTS ARRIVE DAMAGED

As we personally inspect and package your products, we ensure that they are shipped in perfect condition. If it has been delivered to you in a state of damage, that deems it unusable, please email us: hello@tupuhome.com with  photos as soon as possible. After the assessment, we will inform you how to proceed.. Tupu Home does not offer refunds if you have simply changed your mind.

ADDITIONAL INTERNATIONAL FEES

The customer is responsible for any additional shipping charges, duties and taxes as a a result of importing. We highly recommend that you consult your country’s tax and duties requirements before purchase. Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.