We are super confident that you will love our Peruvian products! But, just in case you do not, you can return your order within 14 days for a refund.
Our products are handmade with love by Peruvian artisans from Cuzco, Puno, Ayacucho and Arequipa. However, if you're not completely satisfied, email us at firstname.lastname@example.org with any issues within 7 days and provide us with photos of the product you are dissatisfied with.
- Return conditions:
- Refunds are only available for damaged or incorrect items upon our assessment.
- We are unable to provide refund for incorrect choice or change of mind purchases, you will instead receive store credit in the form of a gift card.
- Refunds or exchanges are not offered on sale items, so please be careful when choosing your products. Contact us hello@tupuhome if you require further information on product prior to purchasing.
- You will receive your refund or online store credit once your return has been processed and approved. Please allow up to 7 days for this to occur.
No Returns on Sale items.
- Customers are responsible for all return shipping charges except for faulty items.
- Shipping fees and taxes are non-refundable.
- Email email@example.com, with the reason for the return, photos of the (s) you want to return and your order #.
- Our customer support team will provide you with return instructions and return delivery address. Do not return your parcel without our approval.
- You will then need to package and return your parcel to the address provided, and provide our support team with the tracking number.
- Your order will be refunded once your return is received at our warehouse, and tracking updated to Delivered.
*Item/s must be returned with its original packaging otherwise, a refund will not be issued. If returned in unsellable packaging, we may provide a store credit at our discretion.